Wahana Customer Service Center can be contacted if there is a complaint from a consumer.
Wahana Customer Service Center Wahana itself is a delivery service. This happens because its existence has been going on for a long time. In addition, the provider is open to opening agents.
Anyone can register themselves as a riding agent. Of course, this is very profitable considering that representation can provide quite a lot of benefits, but with business development still emerging, new problems such as this still arise. In the business world, it’s normal.
But as a consumer, many of the problems are certainly uncomfortable. This is where the existence of passenger service centers has become. With its existence, every complaint can be best conveyed. The answer to be given is certainly more satisfying compared to finding your own solution on the Internet.
Ways to contact the call center
There are several ways to choose when contacting the call center. The easiest way is, apparently, to call him directly. However, the ride does not provide phone features for consumer complaints. This is already the policy of the administration so that consumers must comply with the consequences.
On the other hand, wahana call centers have been replaced by whatsapp, if you want to contact through whatsapp, enter wahana.com first, and then there will be a column that says Customer service on the laptop. The customer service column is located on top with a yellow box.
After entering the customer service page, there are two options for consumers. That’s because the options are divided into delivery and general services. Choose according to the problem at hand and you will be instructed to enter the information.
The information includes full names, personal whatsapp contacts, emails, and complaints filed. Then contact with wahana call center will continue via whatsapp. In addition, this method has its advantages in terms of cost.
When using the phone, there is a tariff that the consumer has to pay, but when contacted via whatsapp, the tariff becomes clear that there is no other option is that the customer can contact wahana by email customer.service@wahana.com.
The downside of email call centers lies in the response speed. The response is not as fast as when contacted via whatsapp, in fact, the email is more used for communication related to recommendations.
Wahana information can be viewed through social media.
If you want to know more about rides and call centers, customers must follow their social media, Wahana itself is active on several social media platforms. The first platform with the highest level of activity is facebook, the official account is located at the /wahanaexpressofficial address.
However, some people no longer use facebook, so information about the Wahana Customer Service Center can be obtained via Instagram, the player’s official instagaram address is @wahanaexpressofficial. The vigor of riding on Instagram is also pretty good. His posts are updated daily.
In addition, his followers are almost 20,000. If you want to be more formal, customers can view the riding profile on linkedin, the linkedin account of this provider can be found at the address /wahana-prestasi-logistics.
In addition to informational materials, customers can also communicate with social media administrators. Naturally, the benefits are quite similar to service centers. In communication, the way it is communicated is quite similar across all platforms. First, log in to your personal social media account. After logging in, look for the official account of the ride.
Make sure the account is official and not fake. In the official account, send a message based on any questions or complaints you have. For example, you need to install facebook messenger if you want to contact the provider through facebook.
The downside of social media can lie in not having an official Twitter account. This is a drawback considering that the number of Twitter users in Indonesia has skyrocketed again. Therefore, those who are Twitter users need to use other social media to get more information.
Various problems that consumers often face
There are various issues that require consumers to contact the Wahana Service Center. The first problem concerns the delivery address of the parcel. Whether it is the sender or the recipient, the customer will be harmed if the parcel is not delivered to the desired place. There are two things that can cause it.
The first cause is an address writing error, while the second is a courier error when sending. If this happens, the call center can be contacted, clearly describing the chronology. CS will process the report immediately and correct the shipment to the correct location.
Also, the problem is often encountered when using the tracking feature. The tracking feature is very useful for consumers. Thanks to this feature, consumers can find out the latest location of the goods sent. However, often this feature does not work normally. This leaves the list with no location known.
This issue clearly makes consumers uncomfortable. Usually, tracking problems occur purely due to errors in the system. The wahana call center will be able to fix it quickly if there is a clear report. The conditions of the parcel not arriving at the specified time can make the consumer uncomfortable.
There are two possibilities why the parcel may not arrive. The first possibility is due to delays. This happens due to transportation issues that may be restricted. The second possibility is the loss of goods. This problem is extremely rare and almost never occurs.
When contacting the customer service center, it is clear why the delay occurred. In addition, CS takes immediate action if the packing item is actually lost. If the package is not finally found, there will be a further explanation of the direct claims procedure.
Contact the Call Center if you have any questions.
Questions can come from many things, from price to delivery, but with a note, the question relates to vehicles and consumers. There is no need to hesitate to ask this.
After all, you will be answered in good words and comfortable when communicating directly with the CS. Do not forget to ask everything in detail so that the answers received are satisfactory and as desired.
It’s actually up to you whether to take advantage of the existence of a call center. However, we strongly recommend making use of it as best we can. Communication between customers and service providers will run smoothly. Don’t forget to encourage people close to you to contact the Wahana Service Center as well.