You can request things through the AirAsia online call center
Since August 2020, Air Asia has changed the AirAsia call center to make it easier through an online live chat service. Now, if you want to contact the airline, you can no longer use the call center number, which was once active, but through live chat.
The live chat service provided by Air Asia is called AVA, which stands for AirAsia Virtual Allstar. Where AVA is a live chat system powered by artificial intelligence (AI) to be able to accurately and practically serve customers and be accessible at any time.
AVA is literally a virtual assistant for Air Asia, tasked with handling all questions, even customer complaints automatically and online. The service itself can be accessed either through the official address of the AirAsia website, through the Facebook Messenger or WhatsApp application.
In this service, you will not be in direct contact with officers, such as using AirAsia call centers, but you are connected to a computer or called a chatbot. The chat content was automatically sent to you. Here are some of the things you can get through this live chat service.
Collect flight reservations and ticket changes
One of the things you can do with AVA’s live chat service is to book a ticket. If you ordered directly or by phone, today you can order it only through this online service, which will later be shipped via email address.
The way to book tickets is very simple. The first step is to press the icon that says “book a flight” to book your ticket. Then find this button in the main menu of the official Air Asia website. After pressing the order button, you will receive several questions.
AVA, as a virtual assistant from the airline, will ask you a few questions about the flight of the plane you ordered. In the process, you need to answer all the chatbot’s questions and follow the next steps. This process is almost similar to the ordering process when using the manual AirAsia call center.
Once you’ve finished answering these questions, AVA will direct you to the next page, which includes additional devices. This includes adding baggage, choosing seats on the plane, and ordering different types of food and drinks. Then fill in your name in the provided field, and then make a payment.
The process of booking tickets online without manually going through the AirAsia call center is complete. And now you just have to wait for the ticket to be sent to your email address. During the pre-flight period, you can also check the flight status of the aircraft and make changes to the reservation made.
Check the Air Asia action using this service
Not only to book tickets and make it easier to make various changes, this AVA online service system can also be used to get information related to the various promotions offered by Air Asia. Of course you want to know, right? The method is very simple.
In this AirAsia live chat call center system , you can simply enter the words “promo fare” or “promo” in the chat room with AVA. Then you will receive a response from the Air Asia chatbot. The answer that will be received is not a list of offered shares of airlines, but in the form of tips.
As a virtual assistant, AVA will provide live chat assistance by offering tips on how to find a promo on the official website ofthis airline Ai r Asia. AVA will direct you to click on the section that says “Promo Radar” to find out the different promotions offered by Air Asia and other airlines.
One of the promotions offered by Air Asia is to provide benefits to its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are several other discounts or perks that you can enjoy. Just try the information from AVA.
Don’t worry about getting a refund because AVA can help you
When processing air transport, of course, sometimes you will encounter various obstacles and problems in the booking process. For example, you can cancel a flight schedule that has been booked for certain reasons or a trip rescheduled at any time, including the process of randomly booking a double ticket.
You may also encounter errors in the payment process, for example, you have maden payments twice on the same ticket. Of course, it will be very harmful if you do not refund or refund the money that you have already provided to Air Asia.
However, you take it lightly. Because through the AirAsia call center system, which has been changed to be all online and automatic, you can take care of it quickly and easily. Just use the live chat service, namely AVA as a virtual assistant for you and replace the call center.
As usual, you open a chat room with AVA. In the main menu, you can select the “refunds” section, and then proceed to the next process, namely “refund request”. You can then choose what kind of return you need, for example, due to double payment.
After the process is complete, you need to enter the PNR code, which you will find in the flight plan. Then follow the next steps to get ready to request an attachment to some important documents. Even without a manual AirAsia call center, all your affairs can still be optimally handled by Air Asia.
Share your complaint via live chat
Of course, every service provided, there are parties who feel that they are not optimal. Therefore, every company certainly always opens up the possibility for customers to file their complaints as a form of criticism and correction for future improvements. Therefore, Air Asia also provides the opportunity to file a complaint through this live chat service.
Even without going through the AirAsia call center, customers can still flexibly send various complaints and your inputs to AirAsia. The complaints phase is not too complicated. As always, you can chat live with AVA and talk about your complaints.
Making this complaint is completely different. You will be given a special link address to comply with your complaint or complaint. Previously, you had to write “feedback” or ” feedback” in the chat room with AVA, then also write “complaint”.
Then follow the next steps, and if you have received a special link to the feedback, the customer can fill it out immediately and indicate what the customer’s complaint is. When you’re done, click Submit and wait for the airline to send you an email with responses. Isn’t it easy enough to file a complaint online?
As a trusted airline, Air Asia always strives to provide its customers with the best service without restrictions. For this reason, this live chat service is here to make it easier for you to interact with the airline. Even without an AirAsia call center , you will still feel maximum comfort.