CIMB Call Center, Report Your Complaint Using Various Platforms
CIMB call centers, one of the major banks , can now be accessed using various platforms. Starting from traditional lines such as telephones to using internet media. Thus, customers can communicate more flexibly using the platform.
Various complaints, from trivial issues such as incorrect data entry to fraud cases, can be reported directly to the center. Customers are encouraged to take advantage of this feature as much as possible. Don’t let go when something strange happens.
If customers actively participate in the reporting of such incidents, it will also be easier for banks to improve services for consumers. Maximum service is not the dream of all customers. For this, do not hesitate to use the CIMB call center to submit your complaint.
If you feel that using traditional tools like the phone can’t make a complaint, use email or other digital media. If you are using email, image capture can be used to clarify problems that cannot be conveyed with words.
How to Contact a CIMB Call Center Using the Telephone Network?
One way to contact the CIMB call center is to use the number 14041. The number is official from the bank, which can be used by candidates and customers to find information and make complaints. Don’t get the wrong number because it’s potentially fraudulent.
CIMB Bank provides uninterrupted customer service for its customers on a full 24 hour basis. If there is a disturbance, regardless of the holidays, you can immediately prepare a report so that the problem can be solved. Thus, customers will be more comfortable using CIMB’s services.
If you take advantage of consumer calls from the bank, various problems can be solved without the need to come to the branch. Starting from the obstacles that occur when making a transfer or transaction, it can be reported instantly at any time until the problem of losing the ATM card.
As a smart consumer, you will of course benefit from this service as much as possible. You don’t need to believe the scam news if the CIMB niaga call center is going to cut your savings balance while you call. Such things need not be believed because they are clearly a deception.
To avoid misinformation, customers are highly advised to confirm directly with the bank. At the moment, inclined news circulates that are often not clear about the source, so as a smart customer you need to check the information.
To make consumer calls, of course, you are charged only according to the tariff of the network operator. In addition, the deductions made by the CIMB bank for its customers are no longer available. Take advantage of this customer service to find the right information about the bank.
Contact CIMB Call Center from Abroad
For clients working or vacationing abroad, you don’t have to worry about the hassle of making customer service calls. You can also reach CIMB Bank using the number provided. Simply call +6221-29978888 to contact the centre.
You will be immediately connected to the customer service department to receive complaints or questions. The costs incurred for contacting the CIMB call center from abroad still depend on the tariffs of the telecommunications operator. So the odds can definitely vary from one to the other.
Calls from abroad will be covered by this bank on a separate server. Therefore, do not worry that you will have to wait too long due to the large number of customers who are searching. If the channel is busy, just try again for a few more minutes to connect.
Calls can be made from abroad at any time for 24 hours. CIMB Bank has never closed the communication channel between the customer and the center. So consumers can find information or submit their complaints, even during holidays or certain hours.
Regarding the quality of calls from abroad, it once again depends on your contact provider. If you use a good service, the network and sound will also be maximized. Avoid making outside calls in bad weather conditions, as it will affect the sound quality and comfort of your service.
Reporting Bank Customer Complaints Using E-mail
Not only from the cellular line, but now the CIMB bank has also opened consumer services using email. So you can take advantage of this feature for complaints that need special details. Customers will find it easier to explain issues using email media.
Simply send an email to firstname.lastname@example.org to be able to connect to customer service from CIMB bank. The email address can be used by candidates and customers to find information and also to submit complaints that arise around banking issues.
The email provided by the CIMB bank is an additional support for the CIMB call center, so customers with specific interests can quickly forward their issues. Some complex situations, such as data entry errors and transfer errors, can be easily reported using email.
Simply attach a screenshot as one of the proofs of a system failure. This, of course, makes it easier for the bank to approve the issue. So you can solve the problem without coming to the branch.
The email response from the CIMB bank is also very fast within minutes, customers can connect and get a response. Days aside from days to receive a response email from the bank, you don’t have to wait long. Customer convenience is a top priority, so you can trade smoothly.
Bank CIMB Reaches Customers Using Social Media
Aside from the growing trend of social media use, the CIMB bank also has an account to reach customers. You can search for these social media accountson twitter platforms, facebook and instagram. So you can practically directly interact with the bank.
Social media can also be used to report crimes such as fraud. Currently, various modes are used by irresponsible people on behalf of CIMB banks. If you know of such a case, contact the bank immediately.
As a collaborative customer, of course, you don’t want other customers to experience fraud crimes. This will certainly be harmful, and it will also reveal the image of the CIMB bank. For this reason, social media was created in a way that made it easier for people to reach banks in a short time.
It didn’t take long to open the social media app compared to having to contact the CIMB call center. The manager’s response on social media was also quick because there was already a dedicated officer to handle it. Thus, the exchange of information between the customer and the bank can take place quickly.
In addition to being used to relay social media complaints from CIMB banks, it often also provides important information about banking. So there’s nothing wrong if you follow these social media accounts to increase knowledge. There are definitely new things that can be discovered through the platform.
Once you know how to interact with the CIMB bank, you will definitely not hesitate to file a complaint. If you encounter a complaint, immediately report it to the CIMB bank, because customer convenience is a priority. Maximize CIMB call center capability for your comfort and security.