Place an order via Kai Access : WAGB
Place an order via Kai Access : WAGB

Place an order via Kai Access : WAGB

Contact the Kai call center for a convenient refund

You bought a train ticket but you intend to cancel due to a case? Just contact kai’s call center for a refund and get your money back easily. Using the rail transportation option is the best choice at the moment because of the convenience provided.

In addition to the booking mechanism which is quite easy, now customers also enjoy benefits with a refund option if the trip is not completed. With these benefits, customers do not feel disadvantaged because of the obstacles that occur when they want to travel by train.

Curious about how to effectively refund tickets you’ve already booked? There are several ways that users can try, namely enjoy the official KAI app or be able to come directly to the station counter directly. Before contacting kai’s call center for a refund, it’s a good idea to follow these steps.

Place an order via Kai Access

Not only for cancellations, this official KAI app can also be used to book travel tickets conveniently. With no need to queue or spend a lot of time simply booking it at the station counter, check out the steps to book a ticket using Kai Access below.

  1. First of all, you need to register first. Select the “account” menu for the process.
  2. Then select the “home” menu and specify the type of train you want to use.
  3. The next step is to determine the hometown and destination city for the trip.
  4. Reservists are also required to include a departure date. The app also provides a round-trip ticket option to make it easier for customers. Feeling troubled? Contact the kai call center for a refund for more information.
  5. The next step, the reserver must enter the number of passengers (maximum 4 people) provided that passengers under the age of three are classified as infant category passengers.
  6. After that, determine the train you want to use with the type of class, the departure time and the price to pay.
  7. Then, the reservist must fill in his personal data.
  8. Then, the reservist fills in the seat number as well as the trolley as desired. Make sure that the seat you have reserved is still empty and has not been reserved by others.
  9. The last step is to make a ticket payment. There are several payment options such as using a payment point system, via the LinkAja app, or transferring using an ATM, E-Banking or M-Banking.
  10. If you find a problem, you can immediately contact kai’s call center for a refund or simply inquire about the purchase procedure.

Cancelling a ticket using KAI Access

For customers who want to cancel their tickets, they can easily use the official KAI app. Here are the steps:

  1. Log in to the KAI Access app

The first step, you need to log in to the app first. If the user has not installed the app, they can download it from Google Play or the App Store.

  1. Go to the Cancellation menu

Once the application is open, the next step is to select the “cancel” menu. On the menu, the tickets you have booked before will be displayed, and then continue by choosing which tickets will be cancelled.

  1. Enter the ticket details menu

Before you decide to contact kai’s call center for a refund, it would be best for you to try the following method. After accessing the cancellation menu, continue by selecting the “ticket detail page” menu. There you will be presented with a passenger data display. Next, select the name you want to cancel as well as the bank account information as the way to return the fee.

  1. Cancellation confirmation

Once the passenger has been determined and the bank account selected, the refund process can be continued by confirming the cancellation. Just tap on the “Ticket Cancellation” option to follow the process. But before you finish the above process, you should first make sure that all the data has been filled in correctly.

  1. Check historical details

Detailed verification of cancellation history must be done before you log out of the app. To check the cancellation history, simply select the “History Details” menu and then check the details on the available page.

Ticket cancellation by manual method

In addition to the above methods, it is a good idea for customers to also know the steps to cancel tickets that have been purchased through a manual mechanism. Before you decide to contact kai’s call center for a refund, there’s nothing wrong with trying the following instructions.

  1. Getting to the train station

As this mechanism is manual, the ticket holder must go to the nearest station. Generally, the resort will submit several conditions before making a refund such as the booking code, the identity of the reservist and a photocopy of the identity.

  1. Fill in passenger data

After visiting the nearest resort, the reservist can then meet with customer service. Cs will then provide a form that must then be completed by the submitting party.

The application process itself is also carried out at a special cancellation counter. The referring party must also fill in the data according to the form which consists of two copies, namely ticket data and passenger data. Difficulty with the mechanisms offered? Contact the kai call center for a refund if you need more information.

  1. Visit the counter for reimbursement

The next step is to request a refund at the already available counter. Here, the counter agent will provide two refund payment options, namely by bank transfer or cash. For both options, the search time is a maximum of 30×24 hours from the moment you start taking care of the cancellation.

  1. Receive a refund

The next step is to receive a nominal amount based on the ticket you cancelled earlier. But before visiting the counter, be sure to bring the form previously given by the counter agent according to the previous process.

You should know that the nominal amount given by KAI certainly does not reach 100%. If you are curious as to why this is the case, please contact kai’s call center for a refund and get information about it.

Refunds through call centers

In 2020, PT Kereta Api Indonesia (Persero) offers convenience regarding the process of cancellation and refund of tickets ordered by consumers in advance. Now the process is only less than three days old. But they urged customers to use an online system for such submissions.

In addition, refund applicants must also update their KAI Access application. The process of updating the app can be done by downloading it from the Play Store or App Store to get the latest version of the app. You can get more complete information by contacting the kai call center for a refund.

The next step is the same as the points described above, namely through the registration of identity in accordance with the data listed in the previous ticket booking data. Then the customer enters the cancellation menu and fills in the account number for the funds transfer process.

Most people are now starting to be interested in using the services of PT Kereta Api Indonesia. In addition to the increasing quality of the services provided, some updates, especially refunds, are also facilitated. For those of you who need more explanation, simply contact kai’s call center for a refund on 021-121 or email

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